Frequently Asked Questions

Everything you need to know about your Hoops Heaven experience.

How long does shipping take for basketball gear?

Standard shipping typically takes 3-5 business days within the continental US. Express 2-day shipping is available at checkout for those who need their gear before game day.

What is your return policy on performance sneakers?

We offer a 30-day return policy on all footwear. Items must be in original, unworn condition with the box intact to qualify for a full refund.

Are the jerseys sold on Hoops Heaven authentic?

Yes, we only stock 100% authentic merchandise from official brand partners like Nike, Jordan Brand, and Adidas. Every jersey features genuine tags and high-quality stitching.

Do you offer international shipping for global fans?

Absolutely! Hoops Heaven ships to over 50 countries worldwide. International delivery times vary by location but generally arrive within 10-14 business days.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view status updates in your account dashboard.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for interest-free installment payments.