Returns & Exchanges

At Hoops Heaven, we want to ensure you are performing at your best, which is why we offer a 30-day hassle-free return policy on all unworn gear and equipment. If your new sneakers or jersey don't provide the perfect fit, we are committed to making the exchange process as smooth as a fast break.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Pack Your Gear

  Place the items in their original packaging, ensuring all tags are attached and the shoebox is protected inside a shipping mailer or outer box.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our team verifies the condition of the returned items, we will process your refund or ship out your exchange within 3-5 business days.